Chatbots are growing in popularity within the technology sector, partly thanks to the increasing adoption of virtual assistants like Google Assistant and Amazon Alexa among consumers. They are broadly defined as software that conducts a written or spoken conversation.

One of the top selling points for chatbots is that they allow companies to automate conversations with their customers, relying on technology rather than a human sales representative, thus saving them time and money.


Messaging apps such as Facebook Messenger, WeChat and WhatsApp have proved popular platforms for hosting chatbots.

The main use cases have been for customer service, sales and marketing, although others have emerged such as providing legal, financial or health advice.

In this guide, we’ll provide a thorough explanation of what chatbots are, which companies are building them, the main use cases for chatbots and finally how you build one yourself

There are multiple platforms out there that help to ease the chatbot-building process, many of them requiring no coding ability at all. We review the best and provide some hints and tips on how to build as ‘human’ a chatbot as possible.

With these resources at your disposal, you’ll be passing the Turing test in no time.

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