Sage’s chatbot, Pegg, gives us an insight into the future of apps. This so-called ‘bot’ makes accounting software simpler to use, and let’s businesspeople manage their finances through conversation, through popular messaging platforms such as Facebook Messenger.

So, what is a ‘bot’, how does it work, and how can accounting bots make life easier for entrepreneurs and office workers to file their expenses and chase up invoices? And will the future be dominated by bots?

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In this podcast, software engineer, Kriti Sharma, Director of Bots at Sage, explains how the smart assistant technology she created can help businesses to be more efficient.


  1. What is Sage’s chatbot and how does it work? 0.49
  2. How can it make life easier for businesses? 1.56
  3. Why is accounting ripe for these ‘smart assistants’? 4.40
  4. What are the different ways people can interact with bots? 6.15
  5. What is fuelling the need for bots? 7.10
  6. To what extent could bots replace apps in the future? 9.30
  7. Would you like to see a world with bots for everything? 11.56

Sage’s Pegg, is a first-of-its-kind accounting bot that allows business users to manage their finances by sending messages from popular messaging apps. In many ways, this bot opens a window onto the future of smart assistants, which could eventually replace many of today’s apps.

Businesses of all sizes are looking to transform through things like digitisation, social media, automation and web-based apps. With this in mind, the arrival of the bot could mark a significant turning point in business computing.

For more information on how Sage One can help your business, click here or call 0845 111 66 11.

To talk to Pegg in Facebook messenger, go to