Network admins have spent many a late night trying to figure out how to improve application response or file replication across the WAN. Faster performance is all about bigger pipes, right?

Well, not quite. More capacity may help, but the real solution is to reduce the effects of latency, minimise application chattiness, and move data as close to the end-user as possible.

Packeteer has been a longtime player in the WAN optimisation space, and the company's latest release combines two of its most popular technologies: WAN optimisation and traffic shaping. The iShaper blends the traffic shaping capability of the PacketShaper appliance with the WAN optimisation and acceleration features of the iShared appliance. Rolled into a 3U appliance behind a unified user interface, iShaper gives network admins a single point of management for managing and accelerating WAN traffic. My test appliances ran version 8.25g1std of the PacketShaper software, and version of the iShared software.

I installed a pair of iShapers on my tried and true WAN test bench, and ran a lot of traffic through them during the course of the evaluation. Unlike most other WAN acceleration appliances, iShaper does not drop transparently into the network but instead routes between LAN and WAN interfaces. This is merely a minor disruption in the network scheme, but can cause some reconfiguration issues when deploying, such as changes to existing IP addressing. Also, because of the combination technologies, setup and configuration are slightly more involved than what I experienced with a Riverbed or Blue Coat installation. All in all, it took less than an hour to have both core and branch office appliances configured and optimising traffic.

Performance increases over non-optimised traffic were among the best ever recorded for CIFS traffic, edging out Riverbed in both my "many small" and "single large" file transfer tests. iShaper also scored best in my Excel four-step test, which opens an Excel spreadsheet, saves it, reopens it, and saves it with a different name back to the core. Many of the performance gains are a direct result of the underlying architecture of iShaper. Built on Windows Storage Server 2003 R2, iShaper makes full use of Windows' DFS (Distributed File System) replication and takes full advantage of being part of a native CIFS filer.

FTP traffic is better in this release but still not up to the results posted by Riverbed. Compared to the results of last year's iShared test, iShaper has cut Packeteer's FTP times by more than half for 128Kbit/s links. What is odd is that FTP performance is slower than CIFS performance using the very same test files and link speeds. A user would be better off copying the file via CIFS than FTP. The MAPI save attachment test also cut its time from last release in half, a very nice increase in speed. But as with FTP, Steelhead just edges out iShaper in MAPI performance.

Unlike Riverbed's byte- or segment-level caching, which is shared across all traffic, Packeteer's Wide Dictionary Compression (WDC) is isolated by traffic type. For example, if I copy a file using CIFS or NFS across the WAN, and then another user FTPs the same file via the same WAN circuit, the FTP does not receive any benefit of my previous file copy. Only on subsequent FTP copies will WDC come into play. Packeteer says this will change in the iShaper 4.0 release, due in Q3 2008, which will share byte-level caching across all traffic types.

Recently, both Cisco and Riverbed announced plans to host third-party applications on their appliances. Because of iShaper's Windows Storage Server foundation, it is already poised to provide branch offices with additional services without additional overhead. Services such as local file storage and application and printer sharing are all available as they would be on a Windows server.

Users of Packeteer's PacketShaper will be happy to know that there is a full implementation of it inside iShaper. All QoS and traffic prioritisation tools are there, including application classification and policy enforcement. Traffic shaping takes place in both inbound and outbound directions and is not limited to "port only" classification. iShaper includes more than 600 application definitions to help correctly identify traffic passing through the device and apply the right shaping policy. Traffic moves first through the iShared optimization engine, and then on to PacketShaper, allowing for application specific optimisations and caching to take place before any shaping policies.

I tested the traffic shaping capabilities by creating a series of traffic flows through my appliance pair, and then firing off a unique protected traffic flow. The protected flow was guaranteed 50 percent of the available bandwidth and given a higher priority than the other traffic. In every case, my protected traffic (in this case, a VoIP call) passed through without any problems, even when the link was fully saturated.

One of the best things about iShaper is the single point of administration for both services. I found it relatively easy to navigate between shaping and optimisation services from my browser, although the user interface is split into two distinct menu systems. Easy-to-understand dashboards and reports make real-time monitoring of both optimisation and traffic flows quick and easy. The Link Utilisation graph provides proof that iShaper is exceeding the rated capacity of the circuit; note the 252 percent increase in inbound traffic.

Admins can create a wide range of reports, and iShaper can even export to NetFlow for further analysis. I kept referring back to the Host Analysis report, a real-time graph that showed each host on my WAN and each TCP traffic flow. It was invaluable for identifying my "top talkers" and creating QoS policies. Another fun graph is the Network Performance Summary; those of us who like squiggly lines will refer to this report to see how our WAN is behaving.

Packeteer's iShaper is at its best optimising CIFS traffic and shaping traffic on the WAN. Its overall optimisation and acceleration is right there with the best of them; its CIFS performance is the best I've tested. Reporting too is top notch, and the single point of administration makes it easy to manage the appliance. The WDC library will get a huge boost in the next release when it makes data cached from one traffic type available to all others, providing better overall data reduction.


One of the key challenges for sysadmins has been improving application response across a WAN - without having to pay for more bandwidth. Packeteer's iShaper combines elements from two of the company's technologies to provide a way to sharpen response times.