The best ways businesses are using chatbots

Charlotte Jee
Charlotte Jee

Charlotte Jee

Charlotte is the former editor of Techworld.

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There has been an unusually large focus devoted to chatbots within the tech community in recent years, thanks to Facebook's integrated chatbot capabilities in Messenger, and Microsoft’s controversial ‘teen girl’ Twitter bot ‘Tay’.

However how much of this has actually translated into real-world applications? It’s still relatively early days, but there are a few companies and organisations that have started to try out chatbots as part of their operations.

Here are a few of the most notable examples.

Read next: How to build a chatbot

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