The best ways businesses are using chatbots

Charlotte Jee
Charlotte Jee

Charlotte Jee

Charlotte is the former editor of Techworld.

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Chatbots have taken off massively in the tech community in recent years, with industries from hospitality to ecommerce making starting to integrate the automated services with their platforms.

It’s still relatively early days, but there are some major brands and organisations that have started to try out chatbots as part of their operations - some of them to great success - including in human resources, for customer-facing apps, and for some stages of customer service.

Here are a few of the most notable examples.

Read next: How to build a chatbot

Additional reporting by Hannah Williams

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