Rsupport this week launched a new application that will let IT departments remotely support and manage their users' Android-based devices.
The RemoteCall application can come preloaded onto Android phones or it can be downloaded from the Android Market. Once it has been installed, IT departments can use their desktop computers to remotely view the users' Android home screens in real time and to remotely control the devices.
Rsupport, which made its name developing remote support software for desktop computers, says that the application is useful for any IT department that wants to screen Android applications before allowing users to install them onto their company devices. The app lets IT workers see a list of all the applications installed on the device and gives them the option of remotely uninstalling unwanted apps from their desktops.
The security of Android applications and the Android Market came under scrutiny last month when Google had to remove around 50 malware-infected applications from its Android Market by activating an Android app kill switch. Google has traditionally allowed any and all applications onto its Android Market and has only removed malicious applications if they have been flagged as dangerous or suspect by market users.
In addition to managing applications on Android devices, IT departments can also use RemoteCall to text chat with end users to give them updates on what they're doing. Conversely, end users can lock the screen view on the IT worker's side if the end user is using the device to send private messages. The application is also able to stay connected to the network when switching between 3G and Wi-Fi connectivity, the company says.
Rsupport CEO Hans Seo says the company plans to approach smartphone manufacturers and wireless carriers in an effort to convince them to pre-install the application onto their devices. He says the company already has similar agreements in place with Samsung and LG.