EMC has produced a variety of new and expanded support services.

These include:

  • Enhanced EMC WebSupport to create support reports, track them and receive notification of their progress or resolution.
  • Expanded Certified Data Erasure services - erasure and certification of data on IBM and Hitachi Data Systems arrays, as well as Symmetrix and Clariion
  • New services for EMC's ControlCenter, Documentum and Networker products.
  • Improved Secure Remote Support services
  • A secure support service for government agencies
  • A new Global Support Centre

"We are announcing a series of industry standards that will continue to provide excellent flexibility and choice for secure support provided by EMC," said Leo Colborne, customer services VP. "We're providing greater customer and product-specific technical knowledge."