Moxie Software is to release an integrated suite that gives companies both enterprise social networking capabilities for internal employee collaboration and customer service software for handling customer queries.
The suite, an upgrade to Spaces by Moxie, will be available on March 31 and is designed so that customer service representatives can tap the appropriate experts within their company in order to resolve customer problems and provide them with answers, the company said.
As such, this new version of Spaces by Moxie fuses two existing Moxie Software products, one called Customer Spaces for handling customer service issues and another one called Employee Spaces for employee enterprise social networking.
The new Spaces by Moxie will also feature integration components called Expert Connect for linking the Moxie suite applications and Spaces Connect for linking the Moxie suite with third party business software, such as CRM (customer relationship management), ERP (enterprise resource planning) and content management suites.
By providing a suite that bridges customer service and internal collaboration, Moxie Software seeks to differentiate itself in the crowded markets for customer service software and enterprise social networking, officials said.
Spaces by Moxie can be deployed on customer premises or hosted by Moxie Software in a cloud model and accessed via the Internet. Moxie Software has about 600 enterprise customers, including Progressive, Dell, Staples, Toyota, Williams-Sonoma, Canon and Houghton-Mifflin.