EMC has bought Infra, an Australian help desk and service management software vendor.
The move means that Infra's web-based Pink Elephant-certified, ITIL-compatible applications that would be integrated with EMC's discovery, mapping and model-based technologies.
EMC's strategy entails automating datacentre operations and company officials said Infra's web-based Pink Elephant-certified, ITIL-compatible applications would be integrated with EMC's discovery, mapping and model-based technologies.
Infra's infraEnterprise service management suite includes a service desk, incident, problem, change, configuration, release service-level and availability management capabilities. The applications work together, ensuring workflows operate between applications.
EMC intends to incorporate Infra's software, which has been verified to comply with the best practices laid out in ITIL, into its Resource Management Software business unit.
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