Computer Associates has bundled together many components of its product line in an attempt to improve its asset and service management offerings.
CA Service Availability includes the latest versions of Unicenter as well as new products that provide more intelligent asset and service managemen. Service Availability comprisescomponents from Unicenter, eTrust, BrightStor, eHealth and Spectrum. The new range will include new features in Unicenter 11 as well as the capabilities of Unicenter Advanced Systems Management 11.
Alan Nugent, senior vice president and general manager of CA's Enterprise Systems Management (ESM) business unit, said "Service Availability will help our customers marry underlying IT foundation with IT services," Nugent said. "It moves products from pure monitoring and management to unified role-based control and automation.
Service Availability when coupled with the company's Enterprise IT Management (EITM) Accelerators will provide customers with an assessment of their current network management and security strategy and the best way to move forward. Based on that, CA will deliver Service Availability and its underlying components, such as set of bundled products.
The product bundles, according to Rich Ptak, principal analyst at Ptak, Noel & Associates, are an example of CA's intention to expand itself beyond a point product vendor that addresses technology problems to a technology provider that can help customers solve business issues with technology.
"If CA can get the [EITM Accelerators] defined and prepared for customers, the company will be able to help customers address bigger business issues," Ptak says.
The EITM Accelerators are sets of canned processes based on the tenets of the Information Technology Infrastructure Library (ITIL) and the Control Objectives for Information and related Technology (COBIT) among other best practice frameworks. The EITM Accelerators will provide customers with various on ramps to the over EITM strategy, because CA officials said they were aware customers would not be ripping and replacing their current infrastructure management tools.