TeamViewer 13 is the beta preview of the popular remote access/control program.

As with previous editions, you can use it to access your own computer across the internet, maybe recovering some important document you've left at home. Or you can use it to remotely control another PC where TeamViewer is also installed; so if a friend's having technical troubles, you can log on to their system, even through most firewalls, and troubleshoot the computer as though you were sitting in front of it.

What's new in TeamViewer 13?  

The first and most obvious feature is that you can now screen share an iOS device, meaning you can help a remote user with their smartphone.

The new intuitive file transfer system will now enable you to transfer files between host and remote device.

If you are a company which specialises in supporting end users, a case can now be allocated to a dedicated member of staff, so if the customer requests further help in future, the case can be directed to this specific member of staff.

Business users will appreciate additions like automatic customer satisfaction surveys, an SOS button which customers can use to launch sessions with a click, and a host of new channel, group and device management options.

It's a very impressive upgrade, especially as the program remains entirely free for personal and non-commercial use. Business users, however, will need to purchase a licence.

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Remote connections made easy - TeamViewer is a simple solution to a potentially complicated problem