IT estates now have a complex and intricate setup, built with physical hardware, switches, servers, routers as well as virtualization, SaaS, PaaS and even IaaS solutions to mix into the ever changing and ever expanding IT setup.

As this happens, IT infrastructures are becoming more difficult to monitor, as data and processes continue to expand, organisations are embracing IT solutions to increase efficiency and to keep pace with technology. 

Business service monitoring aims to unify the complex nature of IT monitoring within this landscape and looks at not just devices, but instead looks at business services, whether it is Finance Payroll systems, or an Ecommerce platform running on a website. BSM allows for a more unified, simplified view of not only an organization’s IT real estate, but the business processes that keep businesses operating.

A top down approach enables a true view of business performance and can accurately align IT operations and business objectives. Monitoring business services allows for quicker access to vital information when issues arise and can lead to a faster response from IT, cutting down time investigating issues. 

Monitoring host devices can cause false positives, as downtime for a single server may cause it to appear that a service is down, which may not be the case with high availability and resilient systems. Business service monitoring can be customized to allow for this, enabling system administrators to get a more accurate view of their IT systems.

Business and organisations utilizing BSM are better equipped to tackle their monitoring with a more informed, efficient monitoring solution. Monitoring should no longer see components within silos but instead see the services that keep business moving. 

Business service monitoring is a feature within Opsview 4.5, an upcoming release.

Read more on the development of business service monitoring