On a Windows machine, if you want to refresh the list of stuff in a window, you press F5. If you want to highlight multiple items within a window, you click on the first item then Ctrl-click on the others in turn. To select a contiguous block of stuff you click on the first then Shift-click on the last. Most applications follow Windows' example, which makes life nice and straightforward and easy to deal with.

Except, it seems, if you're a Lotus notes user.

Want to select multiple items? Easy: Shift-click them all individually. Want to select a contiguous block of items? Errrr .... Shift-click them all individually. Want to pee yourself off by inadvertently logging yourself out of Notes for the third time today? Easy: press F5, because Lotus decided to use this as "Log off", and used F9 instead for "Refresh".

Surely, IBM, it can't be much to ask for you to make your application work like every other sensibly written Windows program on the planet?