It’s not just IT that is affected by downtimeSo many business tools rely on IT, without a means of monitoring there’s no way to know the reason why the phones don’t work or management reports can’t be produced because a database is offline. And, considering its significance in managing and mitigating enterprise security and compliance risk, IT monitoring is a key requirement for knowing who has access to what in any modern enterprise.
Monitoring is the heartbeat of your business
IT monitoring acts as your IT infrastructure’s nervous system. It senses operational issues and empowers your IT department to take not only remedial, but proactive action swiftly. IT monitoring is an organisation’s view on every aspect of its performance.
Mixing tools can hamper business effectivenessProblems can start to occur when multiple monitoring systems are used to manage every layer of the IT infrastructure, including networks, servers and applications. Systemic complexity characterised by a mix of proprietary management tools and IT processes can slow reaction times and hamper overall monitoring effectiveness. Only a single system capable of deep visibility of an IT infrastructure can provide an effective solution that will improve business performance rather than detract from it.
Freeware systems aren’t scalableFree software is often designed as a testing ground for enterprise applications or, in many cases, only meant for use in a simple monitoring environment. For any growing organisation, a scalable network monitoring application is a must in order to handle any growth in the IT estate over time.
It’s not just about internal customersIn our increasingly interconnected, “always on” world, detailed IT performance monitoring can help to minimise the costs of a poor user experience by alerting you when any part of your back-office or virtual storefront is slow or down. Web surfers, for example, have very little patience for badly performing websites. For every second a web store is down customers may be lost.
Prevention is better than cureThe idea behind monitoring an IT environment is “prevention is better than cure”. Businesses will operate far more effectively by spotting problems before they occur rather than being purely reactive. However when downtime does occur, you need the fastest route to addressing the issue possible. Opsview’s ‘Service Desk Connector’ module, for example, integrates monitoring with fault logging systems helping to streamline incident management.
Monitoring is your ‘Insurance Policy’The value of monitoring enterprise IT systems is linked to their levels of availability, acting as a kind of insurance policy for a business’s bottom line. As the larger and more geographically distributed an enterprise becomes, so the strategic importance of monitoring and assuring performance increases in terms of delivering daily value by supporting ‘business as usual’.
Monitoring tools must integrate with your current systemsWhen considering monitoring tools it’s important to ensure the provider will be able to meet the levels of openness required for integrating with your own IT systems, while allowing the flexibility required to maximise the use of IT performance information at every level of the business. For corporate networks it is essential that the monitoring system has a scalable architecture in order to cover all systems and locations.
IT infrastructure is no longer restricted to ‘on-premise’Due to the rise of ‘cloud-computing’, having a clear view of IT performance is all the more important, whether it’s of the server room next door or IT services hosted thousands of miles away through a third-party data centre or software provider. Only a system that can monitor on-premise, virtual and cloud-based servers can offer the management capabilities for an enterprise business to operate effectively.
Staff productivity can be affectedConsidering how much pressure IT budgets are under nowadays, most enterprises don’t want to hire their own in-house software engineering staff to fix the source code of third-party applications. The ideal monitoring solution should include software maintenance to ensure that an organisation receives critical software fixes quickly and with minimum disruption business. Want to find out how to deploy distributed IT monitoring successfully? Register for our webinar on October 6th..
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