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  • Server virtualisation planning: Systems management keys to success

    Like every technology that has come before it, the route to success with virtualisation lies in solid, standardised processes and management software to automate and govern the execution of these processes. Process discipline and streamlined management automation have long been operational mandates, but the advent of virtualisation on industry-standard servers exacerbates these requirements.

  • Does IT have a part to play in cutting energy costs?

    IT used be about IT systems while power and cooling was left to the facilities guys. But a new breed of enterprises is changing this set up as responsibilities are shared.

  • Is vSphere enough to allay cloud fears?

    There's little doubt that the take-up of cloud computing within enterprises has not been in line with the hype: there's been much more talk than action. VMware's vSphere inititiave promises to address some of the concerns but there's still some way to go.

  • 5 IT skills that won't boost your salary

    Technical skills may never die, but areas of expertise wane in importance as technology advances, forcing companies to evolve and IT staff to forsake yesterday's crafts in favour of tomorrow's must-have talents.

  • Do you know what's in your data centre?

    A survey released recently found that data centre managers don't know what's in their data centres -- which suggests that managing them might prove a bit of a challenge.

  • New management products from Tivoli

    IBM has announced that the IBM Change and Configuration Management Database (CCMDB) is to ship 30 June, along with three Process Manager tools. The company's Al Zollar discusses what they mean for users.

  • Enabling ITIL via intelligent infrastructure management

    Before you can implement IT service management best practices, you need to know your network - and intelligent infrastructure management (IIM) tools are one way to get that information reliably.

  • Asset management moves beyond tracking inventory

    You need to run IT as a business, and that means you need to sort out your asset management.

  • On-Demand computing - in plain English

    When you peel away the marketing spin and the many terms used to describe this phenomenon, you can reduce it to two phrases that everybody understands: "waste not, want not" and "pay as you go".





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ITIL for all

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Pragmatic ITIL

ITIL has become the most broadly adopted standard for service management, and for good reason. By leveraging ITIL concepts in their service desk operations, many organizations have optimized their processes and so realized improved efficiency, speed, and service levels. For anyone who has tried to implement ITIL, however, it is clear that there?s a big gulf between understanding the theoretical benefits of ITIL and realizing them in practice.
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Why ITIL version 3?

ITIL Version 3 is now available and being socialised among the IT community. Its modest beginnings are rooted in best practices for individual IT tasks such as cable management, environmental standards and fire precautions.
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Why Your Business Needs Capacity Management

The modern CIO needs to stay ahead of the game - anticipating the business's needs and being able to meet them as they arise. All too often, however, the function is caught on the back foot reacting to events after they've happened.
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Implementing capacity management

This paper will discuss the merits of taking a more conservative, staged approach by employing a Capacity Management pilot to quickly reveal to management the value ITIL brings to an organization. We will describe the work performed by a Capacity Management team and then give step-by-step instructions on how to put the people, processes and tools in place to take your IT organization to the next level.
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Part 2 of your journey to virtualisation

You can still access part 2 of our virtualisation journey - explore how you can improve your servers, storage and networks by developing your infrastructure.

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