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  • Bluewolf co-founder: IT should be approached from the outside in

    The promise of software-as-a-service (SaaS) is that it is simple, quick, efficient and commoditised, but in reality SaaS can be just as complex to install and manage as major on-premise implementations.

  • The rise of cloud-based IDEs

    Development tools in the cloud enable programming from anywhere, but they're not suited for all app dev needs

  • 11 predictions for enterprise software in 2013

    The end of each year sparks an occasion for rumination on the past, as well as a longing gaze into the future. We shined up our crystal ball, rubbed our chin for a while, and sought opinions from industry analysts on what the future holds for the enterprise software market.

  • Your mobile strategy will fail without effective application rationalisation

    Mobility in the enterprise, whether it be through, bring your own device (BYOD) strategy, mobile business intelligence (BI), internal application development, or pushing out applications to customers, has been this year?s hot topic for CIOs and senior IT managers.

  • IT departments can be decision-makers and business leaders

    A Computerworld UK colleague recently had a discussion in San Francisco with Facebook's former CRM and platform applications architect Mike Leach, who warned of the 'reality' of the shrinking role of the IT department, but these assertions are wide of the mark.

  • Getting the most out of broadband to back up MPLS

    The problem with using broadband to back up branch office MPLS links is 1) you spend all that money on the pipes and most of the time they simply lie fallow, and 2) when MPLS does go down the failover process often takes so long it kills active sessions.

  • Microsoft SharePoint 2013 - How good is new office collaboration suite?

    When Microsoft presented the customer preview of Office 2013 as well as SharePoint 2013 and Project 2013 in July, CEO Steve Ballmer made a point of personally presenting the strategy underlying the new versions, calling the 2013 releases the most ambitious projects Microsoft has undertaken in the last decades.

  • How the cloud changes the virtual desktop landscape

    While cloud computing and virtualisation, along with a focus on small and midsize businesses, are expected to be major trends at this year's VMworld show, the virtual desktop infrastructure players are looking to make some news this week as well.

  • What do you do when there's no app for that?

    Companies and IT groups are scrambling to find or build well-designed mobile apps to realise the full promise of mobilised business processes.

  • Microsoft CTO: Model Clauses give SMEs assurance in the cloud

    When organisations move their applications to the cloud, the number one priority is proving to customers that their data will be safe and protected.

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Featured White Papers

Data.com Data Quality

Despite spending billions of dollars annually, businesses are losing the battle to achieve data quality. In a typical CRM database 90% of the data is incomplete, 74% is outdated, and 21% is just plain dead. Why? Because data changes at the speed of business. By the time most data is acquired, cleaned, integrated, and delivered to the end user?it?s already lost much of its value. That?s why Data. com is committed to redefining data quality from the ground up.
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CRM Suite Customer Service Solutions

During the past 5 years, the customer service capabilities of customer relationship management (CRM)suite solutions have greatly matured as vendors have focused on solidifying the foundational building blocks of customer support capabilities. Download this report to discover findings on how CRM suite customer service solutions measure up and plots where they stand in relation to each other in order to help application development and delivery (AD&D) professionals select the right solution for their needs.
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The Value of Mobile and Social For CRM

Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile and social drives a significant productivity boost. Given the significant ROI opportunity, all organizations should consider mobile and social CRM adoption. Download this white paper to explore the value of mobile and social for CRM.
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Turning likes into leads: selling in the social enterprise

The social enterprise has come to prominence recently as the latest buzzword with good reason. Since Salesforce, the leading CRM and cloud computing provider, launched its enterprise social networking tool, Chatter.com, in 2011, major players in the cloud and software sectors have been buying up companies to gain a foothold in the social space.
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5 Questions that should drive your CRM plan

Customer knowledge and relationships are the primary sources of sustainable competitive advantage. To thrive in the age of the customer, today?s organisation must ensure an effective CRM plan with a balance of strategy, technology, process and people.
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Techworld White Papers

Choose – and Choose Wisely – the Right MSP for Your SMB

End users need a technology partner that provides transparency, enables productivity, delivers...

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10 Effective Habits of Indispensable IT Departments

It’s no secret that responsibilities are growing while budgets continue to shrink. Download this...

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Optimise Performance For Global eCommerce

Global is all the rage: eBusiness teams are feverishly building new international initiatives in...

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Gartner Magic Quadrant for Enterprise Information Archiving

Enterprise information archiving is contributing to organisational needs for e-discovery and...

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Part 2 of your journey to virtualisation

You can still access part 2 of our virtualisation journey - explore how you can improve your servers, storage and networks by developing your infrastructure.

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From Wow to How : Making mobile and cloud work for you

On demand Biztech Briefing - Learn how to effectively deliver mobile work styles and cloud services together.

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