WiFi in the sky: connexion by Boeing

Wi-Fi on airplanes just got a lot more entertaining. Boeing this week launched a streaming television service delivered straight to your laptop as part of its Connexion by Boeing high-speed Internet service. The video service will debut on Singapore Airlines, and lets passengers watch CNBC, BBC, Eurosport News, and either MSNBC (if you're flying in the United States) or Euronews (if you're abroad).

I tested Boeing's Wi-Fi service, including its new streaming video features, during a special flight out of Seattle on a Boeing 737-400.

Boeing's Wi-Fi service is already available on about 70 planes operated by ANA, China Airlines, Japan Airlines, Lufthansa, SAS, and Singapore Airlines. It would possibly be on more airlines if not for finances. "You haven't seen much in major capital investments since 9/11," says Jack Evans, spokesperson for the Air Transport Association. "Some airlines are still dealing with the bare essentials of survival."

How it works
Once the streaming video service is set up, you can expect DSL-like speeds, says Tim Vinopal, director of service delivery engineering. Maximum throughput to the plane is 20 Mbit/s, which Vinopal says translates to a passenger average of 150 to 200 kbit/s. On our test flight, speeds felt pokier than DSL but not painful. Television streaming, which plays off of the Connexion by Boeing home page, was definitely jumpy - my MSNBC and BBC video feeds were a bit stop and go - but audio was fluid and clear. E-mail and instant messaging worked fine, and you could even log in to corporate networks via VPN.

Boeing uses a two-way satellite link to communicate with a network of ground-based stations. To use the service, you must create a profile for the access point in your computer's wireless configuration client, and then visit the Connexion Web site to sign in. Connexion costs US$30 on most international routes, $20 for flights of less than 6 hours, or $10 for 60 minutes of access, with each minute thereafter costing 25 cents.

Problems - for some
Although some other people onboard had no problem logging on to the service, the wireless card in my laptop refused to redirect to the Connexion IP address. Rebooting my wireless didn't work - it took one of Boeing's tech experts and some command-line magic to address the issue. Another passenger had difficulties connecting due to interference with his VPN client.

That's a main problem with in-air broadband: Random glitches can occur, and a regular flight isn't going to have experts who can help you troubleshoot. Boeing spokespeople say that flight attendants may be able to reach tech support through VOIP phones or text chat on their own Internet-connected machines - but such systems aren't standard.

Other players
While Boeing's Connexion is the most complete service to date, other companies are also in the game. Switzerland-based OnAir - a joint venture including Boeing rival Airbus - is using satellite to offer a more-limited selection of services, including in-seat Short Message Service (SMS) and proxy access to Web-based e-mail and instant messaging. OnAir plans to add a live IP service by 2007 that will give passengers full Web browsing and VPN capabilities.

Meanwhile, companies like Verizon Airfone, makers of seatback phones, are working on a terrestrial solution that links a plane's access point to ground stations. The air-to-ground connection would use the 4MHz spectrum that air phones currently use. According to Verizon Airfone president Bill Pallone, the FCC will be auctioning off that spectrum by March 2006, after which companies can deploy their Wi-Fi systems in the US. Pallone hopes to see this technology in the air by March 2007.

Unlike satellite technology, though, air-to-ground isn't suitable for overseas travel. Since ground towers have a radius of about 150 to 200 miles, the technology wouldn't work, for example, over the Atlantic. Pallone says the technology is intended for flights that operate within North America.

What people want
So is this what consumers want? According to a December report published by market research firm In-Stat, 44 percent of those surveyed said that they would be interested in Wi-Fi on airplanes. "People are willing to pay something, but they're not willing to pay a lot," says Allen Nogee, principal analyst at In-Stat. However, he points out, business users can usually expense the charge.

Business traveler Jen Martin would like to see more Wi-Fi on planes. "A 9-plus-hour flight means I'm usually a day behind on e-mail already. The ability to conduct business during a long-haul flight seems like a no-brainer."

Not everyone is excited about the prospect, though. As business traveler Chris Charla puts it, "If you give me Wi-Fi, I will have to work. The airplane is the last place I can actually read a book during the day without guilt."

OUR VERDICT

If you are on a long flight, Wi-Fi could help you get work done, especially if you can put the high cost on expenses. But pack a book or some offline work, as tech support will be thin.