13 best ways UK businesses are using chatbots: Best uses of chatbots in the UK

Charlotte Jee
Charlotte Jee

Charlotte Jee

Charlotte is Techworld editor. She joined as senior reporter in April 2014 having previously worked as assistant editor at Government Computing.

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There has been an unusually large focus devoted to chatbots within the tech community in recent years, thanks to news like Facebook’s announcement it will integrate chatbot capabilities into Messenger, and Microsoft’s controversial ‘teen girl’ Twitter bot ‘Tay’.

However how much of this has actually translated into real-world applications? It’s early days, but there are a few companies and organisations that have started to try out chatbots as part of their operations. Here are a few of the most notable examples.

Read next: How to build a chatbot

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