End users are more impressed with corporate networks than IT managers are.
That's according to a survey from vendor Managed Objects which found that 84 percent of end users thought IT departments were putting in a sufficiently good performance in keeping the enterprise systems running - even though only 54 percent of sysadmins thought their departments did enough to prevent outages.
However, there is discrepancy between the two worlds on how much downtime there actually is: seven percent of business users thought that outages occurred often, compared with 15 percent of IT managers, and three percent of end users thought that their organisations experienced no outages at all - compared to zero percent of IT managers.
There was also a discrepancy in the impact of outages: just six percent of IT managers thought an outage had little or no impact on an organisation, compared with 15 percent of end users who thought it had.
Managed Objects surveyed 156 IT managers and 561 end users in the US, all of whom relied on technology to do their jobs. The feeling was that IT departments were improving: 95 percent of end users thought their techies were as or more responsive than they were five years ago. That's not been reflected in the attitude of business users, however, only 22 percent of sysadmins found end users more patient and 25 percent of them found them less or much less patient than five years ago.
The survey revealed that IT groups perceive users to be more impatient with poorly performing applications and less tolerant of network downtime than they are in reality. But that is a good thing, Managed Objects officials said, because the perception drives IT to keep the network up, applications available and systems running smoothly.
"The perception of end user impatience is a good thing. [IT managers] have clearly realised when performance issues make it all the way to the end user experience, the IT team has let its organisation down," said Siki Giunta, president and CEO Managed Objects.