BT Business has launched an IP platform-based package, known as "Communications Complete," designed to offer a unified communications (UC) package for the small business sector.
The UK carrier is offering the system in conjunction with Cisco, and it uses the Cisco UC500 routing platform as the starting point for any ‘Communications Complete’ system. This platform is effectively the hub through which all the communications can operate. It manages phone calls, voice mail, instant messaging, video, contacts etc.
"The UC500 is the starting point, and then we built products and services around that," said Nick Malyon, marketing manager at BT business. "We trying to understand the customer's needs from day one, and then add bits as they need it."
BT does the system setup and configuration, and offers a 24/7 helpdesk for support purposes. The system includes IP phones, mobile handsets, broadband line, email, and cabling etc.
"We don't just give them the bits, we configure it for them as well as most small business don’t have IT or communications expertise," said Malyon.
"Our platform has 48 ports, but typically we are aiming at businesses between 20 to 40 employees who are looking for a unified communications system but don’t have the skills to set it or run it," he added.
"Customers often have a number of systems providing these systems, but they don't all work together necessarily," said Malyon. "When it works together, then you see the benefits."