More than half of users within enterprises will be dissatisfied with their IT systems by 2013 because IT departments are moving too slowly to meet their needs. That's a rise from the current 30 percent of users unhappy with the slow pace of change, according to Gartner, although that's balanced by the quarter of users (labelled "laggards") who think the pace of change is too fast.
It's possible that the advent of the digital generation (sometimes known as Generation Y, a group predisposed to using web-based applications and social software such as social networks) into the enterprise workplace can account for the low number of laggards.
Gartner also reported that one reason for overall user dissatisfaction was that IT has become too obsessed with having a "universal, enterprise-wide deployment strategy." Meaning, they want to buy software suites that include many technologies in one-stop rather than purchase what analysts often call "best of breed" technologies, which are provided by vendors that tend to do one piece of technology well (such as an enterprise wiki, for instance).
Tom Austin, the Gartner analyst who wrote the report, said that this desire by IT largely stems from success with such a strategy in the past (such as email and productivity software like Microsoft Office).
Due to the high pace of innovation of web-based technologies, however, the report contends that such a strategy is too limiting if adopting new technologies that help employees do their job is a priority.
Instead, the report concluded, enterprises should use a more segmented strategy when it comes to implementing software so they can embrace more "web-based alternatives" that users themselves will gravitate towards as they become dissatisfied with outdated or hard-to-use enterprise software.