SAP has purchased two privately-held Scandinavian software companies to fill in some technology gaps.
The acquisitions of MaXware, an identity management software maker, and Wicom Communications, which designs call-centre applications based on IP technology, were announced at the Sapphire customer event in Vienna last week.
SAP intends to integrate MaXware's identity management features into its NetWeaver integration middleware to allow businesses to centralise identity management and increase security.
MaXware, which is based in Norway, has more than 300 customers worldwide in a range of industries, including manufacturing and financial services.
With Wicom's IP-based contact centre application, SAP aims to help businesses improve their customer service operations, connecting services such as marketing, finance and sales, through a variety of channels including email, SMS and mobile phones. The Wicom application offers standard web service-based integration to SAP's customer relationship management software.
The Finnish company has around 200 contact centres using its software.
In addition to the acquisitions, SAP announced an agreement to collaborate with US based SunGard Data Systems. One of their first projects will be the joint development of an asset liability management application.