IBM is redesigning its own instant messaging (IM) system, Sametime. The company hopes that the changes will enable it to compete more strongly with Microsoft.
The company is set to build links between Sametime and Microsoft's Outlook, Office and SharePoint applications and give users access to Sametime functionality from within those Microsoft products, an IBM executive said.
The Microsoft links will be delivered early next year in Sametime's new version 7.5, said Ken Bisconti, IBM's vice president of workplace, portal and collaboration products. Sametime 7.5 is currently being beta tested and is slated to ship in this year's third quarter.
IBM estimates that about 75 percent of Sametime installations are used in conjunction with the company's Notes/Domino messaging and collaboration platform, and the remaining 25 percent in hybrid set ups, primarily with Microsoft Outlook and Exchange, he said. IBM expects that the new Outlook, SharePoint and Office hooks will increase Sametime's adoption among Microsoft users, he said. "We're actively bringing Sametime into the Microsoft Office space," Bisconti said.
Instant messaging has taken a firm hold in the enterprise and become for many companies a key communication tool, particularly as IM services and software have grown beyond the simple provision of text messaging. Today, enterprise IM systems are becoming communication hubs, integrated with telephony, e-mail, business applications and web conferencing. IBM's Sametime and its main rival, Microsoft's Live Communications Server (LCS), compete ferociously for enterprise users. Microsoft has also sought to attract IBM users to LCS.
With the new Microsoft ties, users will be able to perform Sametime operations, such as send instant messages, initiate calls, share applications and launch web conferences, from within Microsoft Office, versions XP and above, Bisconti said. Meanwhile, Sametime 7.5 features will also be accessible from the in-boxes of Microsoft Outlook, versions 2000 and above, including viewing presence information.
Beyond its new Microsoft ties, Sametime 7.5 will also pack direct links to mobile devices from RIM and Nokia, as well as devices based on the Windows Mobile platform, he said. This mobile support is slated to be ready in the fourth quarter.
Sametime 7.5 is also being designed with open application programming interfaces (APIs) and built on the open source Eclipse development framework. This means external developers can create plug-ins and applications for Sametime 7.5, Bisconti said. Meanwhile, Sametime 7.5 also features improved Web conferencing capabilities in areas like application sharing.
As IBM previously announced this year, Sametime 7.5 will be linked with the public IM networks from AOL, Yahoo and Google.
"The two most interesting aspects of this announcement are the frontal assault on Microsoft and IBM's emphasis on openness and interoperability for Sametime," said Matt Brown, a Forrester Research analyst.
The Office, SharePoint and Outlook ties are aimed squarely against Microsoft's message that IT managers are better served by using LCS within a homogeneous Microsoft platform, Brown said. IBM is taking a different tack by preaching in favour of what it considers a more open Sametime platform, Brown said. "That's where the line is being drawn between them," he said.