We put in a call to the UK-based Nationwide Building Society to see if the fact that it had replaced some if its customer’s “credit cards early for security reasons” had anything to do with the laptop that disappeared rather embarrassingly from the company some months ago.
Remember, the Society has refused to say what customer records were on the laptop, mainly because under UK law they don’t have to say anything at all. Further details on that shenanigan can be found in our previous coverage of the theft.
The response: “I can confirm that the replacement of credit cards bears no relation to the stolen laptop. During the course of a normal business year we replace over a million cards, some of which are replaced before their expiry date for security reasons. However, for security reasons we cannot go in to detail as to why an individual card has been replaced,” said a spokesperson.
So what was on the laptop then? It seems as if whatever you ask them regarding “the laptop” they will deny. So why tell us about the laptop at all?
Meanwhile, the society sent a letter to another one of our readers telling them not to worry about the theft. Apparently, that household has six people with accounts at the Nationwide, and the only one to receive one so far was the youngest member. He is six months old. Luckily, the letter told him to hand the “not at all worrying” missive to an older person, which he didn’t do because he wasn’t yet co-ordinated enough to even remove it from its envelope. Problem solved.
They are not, repeat NOT, going to tell us what was on that laptop…until the next Annual General Meeting when the institution’s membership start asking less than polite questions.