According a report from the Forrester Group, IT managers are a dying breed. Their role is going to be redefined to making sure that the boys from BT, or any other service providers, deliver what they're supposed to. The new world of converged networks is too complex for the average manager to grasp, so he can only be trusted with a clipboard.

It sounds nice in theory, but IT's not just about the planning and the delivery, it's keeping the system running and fixing problems. So, when Wendy from accounts says her printer's not working, will you really trust BT to put it right?