A colleague has sent me a press release from BMC that says that 71 percent of SAP users are implementing ITIL as part of their IT strategy - which looks impressive. Closer examination of the survey, carried out by the bizarrely-named Pink Elephant, reveals that the respondents are all either responsible for ITIL strategy or managing SAP installations as part of an overall ITIL strategy, which is a pretty good way to get such a juicy figure.
Nevertheless, even if the survey is self-selecting, it does give a flavour of where ITIL is going. It's clearly a methodology that it is attracting more than a foothold within large organisations, the survey points out that the take-up of ITIL far exceeds other that of other software methodologies - with the caveat or course that this is a survey of ITIL evangelists.
What's more surprising however is the willingness of vendors to promote ITIL. Indeed, BMC is keen to draw users' attention to the ITIL-compliant nature of its tools. However, as ITIL is a methodology that leads to the certification of practitioners not products, it's not quite clear what this means: you could write your ITIL notes with a Bic pen, does this mean that Bic is ITIL-compliant too?
It's clear that ITIL has a place in the modern enterprise but it's equally clear that there's plenty more of FUD to be served up.